First-party collections for utilities

Recover past-due balances without sending customers to an agency.

Dash automates follow-up on overdue customer balances, offers a self-service way to pay or set up a plan, and keeps the account with your utility. Built for providers with 100+ overdue accounts a month.

Built for providers who serve the customer either way

A past-due balance does not end the relationship. Dash works those accounts on a schedule and gives customers a way to resolve them.

Work every past-due account on schedule

Compliant SMS and email sequences reach customers on a set cadence, so your billing staff handle exceptions and hardship cases rather than first contact.

Make arrangements easy to set up

A self-service portal with payment plans, so a customer can bring an account current or arrange terms without waiting on a call centre queue.

Keep the account in your name

Every touchpoint carries your utility's brand, not an agency's. Escalate to an integrated partner agency in one click, and only when the math justifies it.

Dash customers recover 20 to 50% of balances placed, against a roughly 9% industry average for third-party agencies. Dash charges a 5% transaction fee on amounts collected plus a flat monthly platform fee, rather than a 20 to 50% commission on whatever an agency recovers.

Run the numbers on your own book

Dash provides consent management, audit logs, configurable outreach cadences and per-state opt-out handling, with FDCPA, CFPB Regulation F and TCPA aligned outreach across every channel.

Recover past-due balances without sending customers to an agency.

Built for providers who serve the customer either way

Work every past-due account on schedule

Make arrangements easy to set up

Keep the account in your name

See what is recoverable from your past-due book.

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